If you receive goods that you are unhappy with or for any reason, simply return it ‘as new’ to us within 20 days in the condition that you received it and we will happily store credit or refund.
NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Rhino. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for paying for the freight of the return.
RETURN TERMS & CONDITIONS
All returns MUST be authorised by Rhino before goods are returned. Please email firstname.lastname@example.org
All items returned for refund or credit must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition. We can in no way accept worn goods all underwear. Due to health & hygiene regulations we are unable to accept returns on any underwear without the tags.
If you have a faulty item that you would like refunded or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item.
We aim to have your refund processed within 24 hours of receiving.